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OUR GUARANTEES
Before you begin shopping, please take a moment to review our guarantees. These guarantees have been designed to provide our customers with the highest quality shopping experience.

 

 

 

SAFE SHOPPING FAQ AND SUPPORT
Dream-Toran.com
uses the secure shopping service provided by PayPal. Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
PayPal has quickly become a global leader in online payment solutions with 35 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.At all times you can rest assured that your financial and personal details are being handled securely and safely. You can also rest assured that we absolutely do not pass on any details to any third parties.
Visit PayPal Security Centre for more details about shopping safely.
PayPal, Inc. is a Certified Participant of the BBBOnLine® Privacy Program Please feel free to contact us at Seasons Change if you have any queries about shopping safely.

YOUR CREDIT CARD NUMBER
All customer credit card information is processed through PayPal, and is not stored on the Dream-Toran.com site.  While we don’t have your credit card information on hand, there is no need to update it every time you purchase from us unless you change your preferences with PayPal – the ultimate combination of security and convenience.
 
PRIVACY POLICY
Your privacy is of paramount importance to us at Dream-Toran.com  when it comes to making your shopping experience one you can feel good about, we will do all we can to keep your information yours. The following series of statements are a review of the privacy policies practiced at Dream-Toran; our respect for the concerns you have about privacy is a priority in our quest to produce a safe shopping atmosphere. These policies are intended to protect your privacy and insure that personal information is handled, transferred, and reviewed in a safe and responsible manner. It is our hope that you take a few moments to review our policies. Should you have any further concerns please contact us at customerservice@dream-toran.com. We welcome your questions and concerns, and hope you have a truly wonderful experience visiting our site.

DOES DREAM-TORAN SHARE MY PERSONAL INFORMATION?
The information you provide us during your visit to our site, including your email address, home address and telephone number, credit card information, as well as any other personal information, shall remain confidential. It will be used strictly to process your order. Only a credit card processing company used to bill users for goods and services will have any personal information. This company will not retain, share, store or use personally identifiable information for any secondary purposes.

USE OF COOKIES
Many people have concerns about cookies and we would like to put your worries to rest. Cookies are stored by your web browser so we can recognize you while you are visiting the site. Cookies enable you to place items in the shopping cart and continue shopping while the first items you put in stay registered in the shopping cart. They do not alter your hard drive in any way and cannot access any personal information from your computer. Although we do not require you to accept cookies in order to shop at Dream-Toran, it is highly recommended. We use cookies to save non-personal information, like your shopping cart information. This information can only be accessed by the website that has given you the cookie, so no other sites can read a cookie that has been given to you by Dream-Toran.
 
SECURITY POLICY
All of your sensitive information is encrypted through Secure Socket Layer (SSL) technology when you place your order, processed by PayPal. In turn, your order information is sent electronically to Dream-Toran for fulfillment, so there’s no extra personal data floating around on the Internet.
 
 CUSTOMER SATISFACTION GUARANTEE
Your satisfaction –  including the ordering process, receipt of order, and the actual product – is vital. It is our hope that you have a fun and safe shopping experience at Dream-Toran. Above all, we hope you will absolutely love the product you purchased from us! We hope you love our products the same way we do. However, if you should want to return the item purchased we will happily do so. If you should have any questions during your visit or throughout your ordering process, please contact us at customerservice@dream-toran.com.
 
RETURN POLICY
Our commitment to customer satisfaction is absolute - we stand proudly behind the products we sell. After you have received your order, we will happily refund or exchange any item within 10 days. Please read the following to determine the process you should follow to initiate a return.The item being returned or exchanged must meet the following criteria:
1. Be in original and saleable condition.
2. The item must be packed in and returned with all of its original packaging, including its original shipping box. If you did not keep the original cardboard shipping box you MUST still ship the item back in an equivalent cardboard shipping box. Please re-wrap the item in the tissue paper, place it in the decorative box, and then place that box inside the cardboard shipping box surrounded by peanuts.
4. All returns must be initiated within 10 days of the delivery date.

WE DO NOT ACCEPT RETURNS OR EXCHANGES ON CUSTOM ORDERS.
A custom order is defined as one you contacted Dream-Toran about and had created to your specifications, or made direct changes not listed as original options on the site.
In case of returns, Dream-Toran will refund the full purchase price of the item exclusive of any shipping charge incurred. Please allow 2-3 weeks from the time we receive your returned item for your refund to be issued. In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will take back the item and credit you the purchase price, sales tax (if applicable), and original shipping costs. When you receive your order, please look over the contents carefully. If upon inspection you find the item to be flawed, please contact us within 10 days of receiving the item. We will reimburse you for the cost of the return shipment provided you use a ground shipping service, such as UPS, FedEx Ground, or U.S. Priority Mail. Shipping fees will only be reimbursed for the value of a ground shipping service, as previously described, which typically costs between $6.00 and $7.00.

RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)
All returns and exchanges require a Return Merchandise Authorization number. If you wish to return or exchange an item, you must call 513.593.9381 or e-mail us at returns@dream-toran.com to receive an authorization code for your return. Please write this number on the outside of the shipping box. Without it the package will not be accepted. When you contact us to obtain a Return Merchandise Authorization number please indicate if you are returning an item shipped incorrectly or a defective item.

RETURN SHIPPING
Please return the item pre-paid and insured for the full amount of purchase excluding tax and any shipping costs. We will not be responsible for any damage incurred upon return if the package is not insured. You may return via UPS, Federal Express, or the US Postal Service to:
Isaiah Toran
6296 Cleves Warsaw Pike
Cincinnati, OH  45233

USA

REFUNDS
If you paid by check or money order, you will be issued a check by Seasons Change for the full purchase price exclusive of any shipping charges.
If you have any further questions regarding your return, please contact customer service at 513.593.9381 or returns@dream-toran.com.

CHANGES & CANCELLATIONS
Changes and cancellations can only be made by calling customer service at 513.593.9381 Monday through Friday, 10 A.M. - 5 P.M. EST, before the order has processed.
Dream-Toran will not accept cancellations on any custom orders. An order is defined as "custom" when you have contacted a designer either by email or phone, to request a special order or which was not listed as an original option on Dream-Toran.com. Please do not email any changes or cancellations.

PAYING BY CHECK OR MONEY ORDER
We do accept checks or money orders denominated in U.S. dollars and drawn on a U.S. bank as payment. When you get to the Payment section of the checkout process, simply select "Pay by Check or Money Order". Once you have fully submitted your order, please send payment to the following address:
 
Isaiah Toran
6296 Cleves Warsaw Pike
Cincinnati, OH  45233
USA


WHY THIS TAKES LONGER
Please be aware that paying by check or money order does slow down the ordering process, as we will not process your order until payment is received. Paying by personal check will slow your order down two to three weeks. For faster service, we suggest you send a Certified Check drawn on a U.S. bank.
IMPORTANT: Please read carefully - When sending payment via check or money order, please write your order number clearly on the front of the check or money order. Your order number can be found in the order notification email you received from us after your order was processed. We will not be able to identify you unless you follow this process. If you have trouble locating your order number, please give us a call at 513.593.9381. For identification purposes, our customer service representatives will ask you for the email address you used when submitting your order to obtain your order number

SALES TAX
A 7.75% sales tax is charged to those purchases made in the state of Ohio. It will be calculated for you at the time of checkout.

CUSTOMER SUPPORT & WHOLESALE INQUIRIES
For questions about wholesale or resale of our products, please contact our sales department at:
Isaiah Toran
6296 Cleves Warsaw Pike
Cincinnati, OH  45223
USA

Phone: 513.593.9381
Email: wholesale@dream-toran.com
10 A.M. - 6 P.M. EST, Monday through Thursday.


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6296 Cleves Warsaw Pike
Cincinnati, OH 45233
513-593-9381

orders@dream-toran.com

 
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